Category: * Store Information

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Shipping Policy

Time to Ship: We will ship your products by the next business day from our Florida warehouse. Please be aware that some products will be drop-shipped from the manufacturer’s facility, and may take an extra business day or two for order processing. Please note that custom-configured products such as alternators, generators and desalinators may take additional time, depending on the configuration desired. If the product you ordered is not in stock, you will be notified of the expected ship date.

Our suppliers are doing their best to keep up with demand. However, some products have been difficult to keep in stock. Our product pages display the typical shipping lead times. If you need your item in a hurry, please contact us before you place your order to confirm availability.

Pick Tickets: We use “Pick Tickets” to designate that your order is in process, and this helps us keep track of which items go with your order. Some orders may have multiple pick tickets, if more than one warehouse is involved. Other orders may not have a pick ticket at all, for items such as downloads. The pick ticket number is meaningless to persons outside our organization.

Shipping Cost: Some of our products may include free shipping within the USA. When we pay for shipping, the carrier and method are at our option. You may select from among several other shipping methods if your needs dictate, however, these services will come at a nominal charge. Our “Real Time” shipping rate calculator automatically calculates the shipping rate from the warehouse to your destination. Orders for multiple items may come from more than one warehouse across the USA. These items may be drop-shipped directly to your shipping address, or consolidated at one location for forwarding. We will choose the most economical method unless you specify a time restriction. We will contact you prior to shipment if there are to be additional shipping charges.

Free Shipping Items: Some items may qualify for free ground shipping. If your order contains both free and paid shipping items, you will have to select a paid service at checkout. We will not charge for ground shipping of the Free Shipping items in your cart.

Carrier Selection: You may select the carrier and service you like when you checkout. However, we reserve the right to choose a comparable service using a different carrier.

Delivery Signature: We reserve the right to collect a signature for proof of delivery. Please don’t ask us to leave packages unattended. If you cannot be available at the time of delivery, consider having the shipment sent to your place of work or a trusted friend or relative. Many carriers also allow for “Hold for Pickup.”

FOB Origin Policy: All products sold by Boundless Outfitters are considered “FOB Origin.” This means that the purchaser of the product(s) is the owner of that product(s) when it ships to the destination address. As the owner of the product(s), it is the purchaser’s responsibility to inspect the product(s) upon delivery, prior to accepting the delivery. Boundless Outfitters and its partners are not responsible for damage that occurs during transport after the product(s) leave the origin warehouse.

Shipping Damage: If the packaging is damaged when your product arrives, please inspect it carefully before the delivery driver leaves. If you suspect that the product inside is damaged, please refuse the shipment. We insure all shipments, but all claims will be denied if the package is signed for.

We know that delivery drivers are always in a hurry to drop and run. If you are unsure of the condition of the contents and the driver is unwilling to wait for you to inspect, please write “UNINSPECTED” in the signature area. This will allow you to inspect at a later time and still have a chance for a damage claim.

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Return Policy

At Boundless Outfitters, we are committed to your satisfaction. In order to keep your prices low, we have established the following policy for returned goods:

  • Unopened products in the undamaged original packaging may be returned within 30 days from receipt for a refund of merchandise price.
  • Electrical equipment, electronics, software, and electronic charts in their original, unopened packaging, and ready-to-be-sold condition can be returned within 10 days from receipt for a refund of merchandise price. Restocking fees may apply.
  • A restocking fee may be charged for unused items not returned in their original, resalable condition. A restocking fee may also be charged for costs associated with processing the original shipment.
  • Due to rapid advances in product design, we cannot accept returns for products older than 30 days.
  • Please note that some items are not returnable and non-cancelable: items with a limited shelf-life, cut-to-order products, clearance items, close-outs, discontinued, customized, and special order items.
  • If any of these items are found to be damaged or defective, you must notify us within 10 days from receipt for repair or replacement.
  • If you need to return an item to us, please contact Boundless Outfitters Customer Service to request a Return Material Authorization (RMA) number.
  • Repack the product in its original packaging and place inside a box suitable for shipping with all the original enclosures, parts, and accessories. Keep a copy of your original packing list.
  • Write the RMA number clearly and conspicuously on the outside of the package.
  • Return it to us postage pre-paid (we do not accept C.O.D.), with the appropriate insurance.
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Privacy Policy

What information do we collect?

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Boundless Outfitters. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.

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About Boundless Outfitters

Debbie and Tim Allen
Debbie and Tim Allen

Boundless Outfitters was formed out of the desire to provide water and power for remote locations. Whether you are on a yacht or in a mountain cabin, we are your one-stop source for “boundless” water and power!

A few years ago while cruising the Caribbean on our sailboat with our children, we discovered just how important water and power were to us. While our catamaran, “UNBOUND,” had nearly all the comforts of home, we were amazed at just how quickly they were used up! Our fresh water tanks would be drained in a matter of a few days unless we instituted strict rationing. Also, “turn off the inverter!” was the most frequent command! With experience we learned some techniques for conserving water while still washing regularly, such as turning the shower off while soaping up, and carefully rinsing dishes with a trickle from the tap. And we found that using a different voltage regulator helped improve our battery charging effectiveness. However, these measures were not enough for extended cruising in relative comfort.

Our need for a better way to get fresh water was painfully emphasized while visiting George Town, Great Exuma in The Bahamas. Reverse Osmosis (RO) water was generously supplied for free at the Exuma Market dinghy dock, however it had to be carried in jugs back to the boat. This became backbreaking work for a family of five! There had to be a better way…

As far as electricity was concerned, there was just never enough. We carried along laptop computers, which served as our entertainment centers for the cruise. After a year or so, the laptop batteries no longer had the capacity to watch a two-hour movie without being plugged in to an AC power source to recharge. Our inverter was a wonderful tool, and indispensable on a cruising yacht. However, the power drain on our battery banks was significant.

Our charging routine included running the starboard engine twice per day to chill the freezer holding plates and provide hot water. The total time was one and a half to two hours running, which only produced about 80 amp-hours of electric current for the batteries. We needed far more than this to satisfy our power consumption demands. There had to be a better way…

Thus began our search for “boundless” water and power. We asked many cruising friends, consulted magazines, and searched the Internet extensively. It turned out that we needed to use several diverse sources to obtain what we needed, and the effort was extremely time-consuming. There had to be a better way…

Now there is –

F-P Venezia - UNBOUND
Unbound at Anchor

Boundless Outfitters

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Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Boundless Outfitters. The collective work includes works that are licensed to Boundless Outfitters. Copyright 1995-Present, Boundless Outfitters, ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Boundless Outfitters or purchasing Boundless Outfitters products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Boundless Outfitters or to purchase Boundless Outfitters products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Boundless Outfitters. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of Boundless Outfitters used in the site are trademarks or registered trademarks of Boundless Outfitters Other trademarks, service marks and trade names are the property of their respective owners, and are used with permission.

Warranty Disclaimer
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Boundless Outfitters disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Boundless Outfitters does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Boundless Outfitters does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

The products we sell may be covered by manufacturer’s warranties. In some cases, the manufacturer requires that you send the item to them directly for further action. Some manufacturers reserve the right to repair or replace at their discretion. We can provide you with the contact information. Please check our web site or contact our customer service department.

Limitation of Liability
Boundless Outfitters shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Boundless Outfitters has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Boundless Outfitters product is mistakenly listed at an incorrect price, Boundless Outfitters reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Boundless Outfitters reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Boundless Outfitters shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Boundless Outfitters without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
Boundless Outfitters may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Boundless Outfitters.

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Florida, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Boundless Outfitters products) shall be in the state or federal courts located in Palm Beach County, Florida. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Boundless Outfitters products) must be commenced within one (1) year after the claim or cause of action arises. Boundless Outfitters’ failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Boundless Outfitters may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Boundless Outfitters or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Boundless Outfitters does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Boundless Outfitters is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Boundless Outfitters reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Boundless Outfitters in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless Boundless Outfitters, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Boundless Outfitters may link to sites operated by third parties. However, even if the third party is affiliated with Boundless Outfitters, Boundless Outfitters has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Boundless Outfitters. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Boundless Outfitters seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).